Resource center
Get access to resources that will help you overcome barriers and better engage your customers.
The great shift in billpayer behavior
2022 consumer report on emerging barriers to customer engagement – and how to break them.
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Create customers for life with the science of engagement
Exceed the expectations of today’s digital-first consumers by matching the pace of their changing behaviors.
Read eBook
Symend Cure: Financial service providers
Drive better results, such as reduced roll rates, by putting your past due customers first.
Download brochure
Symend Cure: Communications service providers
Drive better results, such as improved cure rates, by putting your past due customers first.
Download brochure
Creating a positive digital experience for TELUS customers during COVID-19
The path to increasing digital customer interactions by 220% during the pandemic in early 2020.
Read case study
Symend Cure: Utility providers
Drive better results, such as improved cure rates, by putting your past-due customers first.
Download brochure
Engage through change: A post-COVID future
2021 consumer report on consumer expectations, digital fatigue, spending priorities and bill prioritization.
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How to better support your customers post-COVID
Learn how changing consumer perceptions and attitudes are impacting behavior post-COVID.
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Engage through change: Emergency Broadband Benefit
Helping providers empower their customers to stay connected by accessing financial support from the FCC.
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