Resources

Resource center

Get access to resources that will help you overcome barriers and better engage your customers.

Symend Research & Guides

A revolutionary approach to debt management and resolution

Reduce charge-offs 20% with Delinquency Archetypes. Smarter engagement, better results.

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Why your past-due customers aren’t paying

Why horizontal AI harms debt recovery—and what you can do about it

The great shift in billpayer behavior

Consumer report on emerging barriers to engaging past-due customer—and how to break them.

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The latest insights on changing billpayer behavior

Exceed the expectations of today’s digital-first consumers by matching the pace of their changing behaviors.

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Engage through change

New research on shifting consumer expectations, digital fatigue, spending priorities, and bill prioritization.

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Videos

Drive higher cure rates with behavioral science strategies

5x more conversions, 15% lower attrition, 45% lower call costs? See how Symend's behavioral science-driven collections messaging boosts cure rates & personalizes customer experience.

A 28-day recovery strategy that drives results

Blogs

Hyper-personalized payment reminders boost collections

Most past-due billpayers feel overwhelmed by generic outreach. Discover how hyper-personalized payment reminders flip the script—building trust, reducing stress, and motivating repayment action.

5 actionable debt recovery lessons leaders can’t ignore

Discover 5 actionable debt recovery lessons leaders can’t ignore. Build trust and loyalty through timing, clear communication, flexibility, and personalization.

Break through repayment barriers—and reduce charge-offs

71% of past-due customers feel overwhelmed by unclear outreach. Learn how empathy and flexible options transform barriers into loyalty and higher recovery rates.