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Because keeping customers is as important as recovering debt.
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Resources
Resource center
Get access to resources that will help you overcome barriers and better engage your customers.
Symend Research & Guides
Why your past-due customers aren’t paying
Discover behavioral strategies that drive engagement and recovery—without damaging relationships. Learn how now!
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Why horizontal AI harms debt recovery—and what you can do about it
Learn why generic AI solutions fall short—and how specialized behavioral AI drives better engagement and collections.
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Future of Collections Technology
Discover how data-driven collections powered by AI and behavioural science deliver higher engagement, lower costs, and happier customers.
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A revolutionary approach to debt management and resolution
Reduce charge-offs 20% with Delinquency Archetypes. Smarter engagement, better results.
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2023 State of billpayer behavior in collections
Exceed the expectations of today’s digital-first consumers by matching the pace of their changing behaviors.
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2022 State of billpayer behavior in collections
Consumer report on emerging barriers to engaging past-due customer—and how to break them.
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2021 State of billpayer behavior in collections
New research on shifting consumer expectations, digital fatigue, spending priorities, and bill prioritization.
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Exclusive Content
Collected Innovation Manchester
Watch the collaborative series on evolving collections practices. Explore how behavioural science, combined with AI, deepens understanding of consumer situations and leads to improved collections outcomes.
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Videos
A 28-day recovery strategy that drives results
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Drive higher cure rates with behavioral science strategies
5x more conversions, 15% lower attrition, 45% lower call costs? See how Symend's behavioral science-driven collections messaging boosts cure rates & personalizes customer experience.
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Blogs
Hyper-personalized payment reminders boost collections
Most past-due billpayers feel overwhelmed by generic outreach. Discover how hyper-personalized payment reminders flip the script—building trust, reducing stress, and motivating repayment action.
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5 actionable debt recovery lessons leaders can’t ignore
Discover 5 actionable debt recovery lessons leaders can’t ignore. Build trust and loyalty through timing, clear communication, flexibility, and personalization.
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Break through repayment barriers—and reduce charge-offs
71% of past-due customers feel overwhelmed by unclear outreach. Learn how empathy and flexible options transform barriers into loyalty and higher recovery rates.
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