Industry Solutions

Energy & Utilities

More people are struggling to pay off the debt on their meter. Help them stay connected with Conscious Engagement.

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See how it works

Convert customers
Our scientifically proven tactics improve recoveries and reduce inbound call volumes.

Improve Engagement
Use Conscious Engagement to deliver personalized digital experiences while fostering loyalty.

Seamless onboarding
Our experts deliver rapid onboarding that’s easy for you and your team.

Why Symend

Before Symend:
Your customer service teams are bombarded with inbound calls. Your customers are falling behind on payments with non-pay disconnects on the rise. And you’re being asked to deliver revenue goals more efficiently.   

After Symend:
Your team is strengthened by data and behavioral science experts. Your customer engagement scores are improving. And most importantly, you’re beating your revenue targets efficiently. A sense of tranquility has set in. 

Inbound call savings
Reduction in non-pay disconnects 
Bad debt write-offs
85
%

Reduced inbound agent interactions

220
%

Increased digital interactions

25
%

Click-to-open rate

Client case study

Effective communications from service providers are even more critical when responding to an adverse event. Symend’s Behavioral Engagement Technology™ was critical during COVID-19 for this service provider.

Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.

Kim Vey, Director, Client Operations at TELUS

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Move beyond the industry standard and create the personalized experiences your customers expect

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