Symend’s debt collection solution transforms how utility companies manage past-due accounts—addressing pain points where traditional methods fall short. We combine behavioral science with AI to take engagement further than simple nudges, encouraging better financial decisions and driving repayment action.
Optimize fundamental metrics like recovery rates, liquidation rates, roll rates, and time to cure for accelerated, quantifiable success.
Lower operational costs by streamlining the collection process and reallocating resources to where they’re needed most.
Minimize the rate of unresolved past-due accounts that lead to charge-offs and customer attrition.
Retain more customers with higher cure rates—and maximize their LTV.
Symend shifts delinquency management from a reactive process to a proactive, strategic engagement tool. Instead of utilizing generic reminders, our debt collection AI personalizes every interaction to match each customer’s unique circumstances and motivations, catalyzing timely action on unpaid bills. Our data-driven, personalized approach empowers past-due customers to respond positively and builds loyalty.
Increase first payment resolution rates: Messaging campaigns leverage precision timing and psychological incentives to encourage past-due customers to promptly take repayment action.
Reduce roll rates: Predictive insights anticipate customer needs before their situations escalate, minimizing the number of delinquencies that would otherwise lead to service interruptions.
Long-term trust and loyalty: Transform delinquency management into a positive experience—and build trust and customer loyalty.
Symend maximizes efficiency and minimizes operational expenses, helping you reach higher cure rates while driving down costs. Automated digital outreach and self-service payment tools allow customers to resolve their overdue bills independently. This reduces the burden on your call center and delivers a sustainable debt recovery solution that scales with your business.
Using Symend, utility companies are driving measurable improvements in recovery rates, customer satisfaction, and operational efficiency. With personalized, AI-driven outreach, our debt collection solution allows them to connect meaningfully and effectively with past-due customers—and create an empowering, individualized customer experience.
Timely outreach addresses past-due payments early, preventing service interruptions and maintaining positive customer relationships.
Automated outreach allows customers to resolve payment issues on their own.
Shifting from one-size-fits-all strategies to personalized outreach fosters stronger long-term relationships with customers.
Schedule a meeting to explore how Symend can help your utility company achieve real, measurable results.