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The Science of Engagement

Symend generates deep customer insights using a trifecta of behavioral science, data science and advanced analytics to empower customers to resolve past due bills before they reach collections – but it’s so much more than that. We know the science behind what resonates with customers.

We provide our clients with a deep understanding of variations in consumer behavior, which is used to personalize and optimize interactions based on the unique needs and preferences of the customer. By combining insights from customer interactions with historical data on actions taken, Symend’s artificial intelligence and machine learning model uncovers underlying psychological and behavioral traits. This helps determine which strategies will empathetically nudge and empower the customer to act, while positively shaping behavior so they fall behind less over time.

We’ve helped global enterprises engage millions of customers and rapidly respond to the changing needs of their customers with a relationship-based approach.

Benefits of Optimizing Consumer Behavior
  • INCREASE CUSTOMER SATISFACTION 
    Communications that resonate with the customer’s unique and evolving needs, creating a consistently positive brand experience that keeps customers for life
  • LOWER OPERATING COSTS
    Clear outreaches, self-serve tools and flexible repayment options are proven to significantly lower inbound call volumes
  • RESOLVE PAST DUE BILLS
    Empowered customers not only resolve past due bills before they reach collections, they act quickly and are less likely to fall behind in the future
The Symend Solution

Symend’s digital engagement platform continuously optimizes data-driven insights to deliver personalized communications that are rooted in behavioral science strategies. Using advanced analytics, Symend empowers customers to resolve past due bills with self-serve tools and flexible repayment options in a way that resonates with the customer’s unique needs.

Symend has a proven track record of positively engaging millions of customers with its platform purpose built for leading enterprises in telecommunications, financial services, utilities and media.

Unexpected Events
Managing unexpected events through our science-based digital engagement platform.
Symend’s solution prepares enterprises for the unexpected through digital transformation to better the lives of their customers and drive better business results. With our deep understanding of customer behavior, we infuse behavioral science into data-driven strategies that are agile, flexible and scalable. These insights help our clients rapidly respond to evolving customer needs and sentiment, empowering them to strategically, thoughtfully and empathetically engage with their customers when they need it most.
Leading enterprises are tapping into the science of
engagement to drive better business results, and
better the lives
of their customers.
Latest News

Client Case Study

Symend positively engaged TELUS customers during COVID-19, increasing digital customer interactions by 220%.

“Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.”
– Kim Vey, Director, Client Operations at TELUS