Transform your digital customer experience
Symend strengthens customer engagement strategies and improves results
industry standard click-
Create and keep customers for life
Turn everyday moments and difficult conversations into positive experiences across the entire customer journey.
35% of your customers ignore your emails and text messages – including those behind on their payments
With Symend Cure, build brand loyalty, improve cure rates and empower customers to catch up on their bills.
Benefits of optimizing your customer experience
Turn risk into opportunity
All customer touchpoints – even tough conversations – are opportunities to build stronger relationships and achieve better results.
Send relevant and hyper-personalized messaging to your customers – at the right time using the digital channels they prefer.
Adapt as customers change
Show your customers you understand by matching the pace of their changing needs, preferences and behaviors.
Reduced inbound agent interactions
Increased digital interactions
Client case study
Symend’s Behavioral Engagement Technology™ doubled TELUS’s click-to-open rate, reduced inbound agent interactions by 85% and increased digital interactions by 220% during COVID-19.
Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.Kim Vey, Director, Client Operations at TELUS
2022 consumer research report: The great shift in billpayer behavior
Our latest consumer mindset study uncovers emerging barriers to customer engagement that are leading to seismic shifts in billpayer behavior. …
Why behavioral science is critical to understanding how consumers make decisions
Simply put, behavioral science is the study of decision-making. While it is not yet broadly known as a critical component of customer engagement and risk management – this is changing rapidly. …
Five ways to help customers during a recession and manage risk
We surveyed billpayers across North America to discover what they’re experiencing now, what they expect in the coming year, and what their service providers can do to help them and manage recession risk.