Transform your digital customer experience

Symend strengthens customer engagement strategies and improves results

Up to


industry standard
open rate

Up to


industry standard click-
through rate

Up to


reduction in
wasted calls

*Metrics may vary by industry.

Create and keep customers for life

Turn everyday moments and difficult conversations into positive experiences across the entire customer journey.

Government subsidy ends Account upgrade Credit application declined Local emergency Contract renewal Interest rate increase

35% of your customers ignore your emails and text messages – including those behind on their payments

With Symend Cure, build brand loyalty, improve cure rates and empower customers to catch up on their bills.

Benefits of optimizing your customer experience

Turn risk into opportunity

All customer touchpoints – even tough conversations – are opportunities to build stronger relationships and achieve better results.

Accelerate outcomes

Send relevant and hyper-personalized messaging to your customers – at the right time using the digital channels they prefer.

Adapt as customers change

Show your customers you understand by matching the pace of their changing needs, preferences and behaviors.


Reduced inbound agent interactions


Increased digital interactions


Click-to-open rate

Client case study

Symend’s Behavioral Engagement Platform™ doubled TELUS’s click-to-open rate, reduced inbound agent interactions by 85% and increased digital interactions by 220% during COVID-19.

Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.

Kim Vey, Director, Client Operations at TELUS

Featured content

Symend post covid webinar

Consumers are navigating their new normal post-COVID

Consumer behavior is shifting. Find out how you can adapt to support your customers.

Download our free report

Create customers for life with the science of engagement

Exceed the expectations of today’s digital-first consumers by matching the pace of their changing behaviors.

Download our eBook
Decision fatigue

Decision fatigue: What it is and why it’s impacting customer engagement

Consumers are making countless decisions every day. Learn how you can stand out.

Read the blog post

Create a customer experience that exceeds expectations