Transform your digital customer experience

Symend strengthens customer engagement strategies and improves results

Up to

2.5
x

industry standard
open rate

Up to

5
x

industry standard click-
through rate

Up to

45
%

reduction in
wasted calls

*Metrics may vary by industry.

Create and keep customers for life

Turn everyday moments and difficult conversations into positive experiences across the entire customer journey.

Government subsidy ends Account upgrade Credit application declined Local emergency Contract renewal Interest rate increase

35% of your customers ignore your emails and text messages – including those behind on their payments

With Symend Cure, build brand loyalty, improve cure rates and empower customers to catch up on their bills.

Benefits of optimizing your customer experience

Turn risk into opportunity

All customer touchpoints – even tough conversations – are opportunities to build stronger relationships and achieve better results.

Accelerate outcomes

Send relevant and hyper-personalized messaging to your customers – at the right time using the digital channels they prefer.

Adapt as customers change

Show your customers you understand by matching the pace of their changing needs, preferences and behaviors.

85
%

Reduced inbound agent interactions

220
%

Increased digital interactions

25
%

Click-to-open rate

Client case study

Symend’s Behavioral Engagement Platform™ doubled TELUS’s click-to-open rate, reduced inbound agent interactions by 85% and increased digital interactions by 220% during COVID-19.

Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.

Kim Vey, Director, Client Operations at TELUS

Featured content

2022 consumer research report: The great shift in billpayer behavior

Our latest consumer mindset study uncovers emerging barriers to customer engagement that are leading to seismic shifts in billpayer behavior. …

Get the report

Why behavioral science is critical to understanding how consumers make decisions

Simply put, behavioral science is the study of decision-making. While it is not yet broadly known as a critical component of customer engagement and risk management – this is changing rapidly. …

Read the blog post

Five ways to help customers during a recession and manage risk 

We surveyed billpayers across North America to discover what they’re experiencing now, what they expect in the coming year, and what their service providers can do to help them and manage recession risk.

Read the blog post

Create a customer experience that exceeds expectations