At Symend, we take a dramatically different perspective on debt recovery and a new approach to at-risk customers. Combining behavioral science and advanced analytics, our engagement platform helps service providers and financial institutions develop positive, individualized treatment programs that engage customers and build loyalty.
We recognize that the customer is more than a “transaction” or money left on the table. They are complex human beings on a journey that may hit some bumps and potholes along the way.
Symend’s science-driven digital engagement platform enables service providers and financial institutions to better engage their at-risk customers with empathy, contributing to the dignity and welfare of individuals while building lifelong value for the company and the brand.
IMPROVE CUSTOMER RETENTIONPositively engaged consumers are more likely to self-treat and remain customers after recovery
Higher Recovery RatesBetter communication means faster, more productive recovery and ultimately lowers bad debt
Protect Your BrandIndividualized treatment options lead to better experiences which protects brands
Lower Operating CostsHigher collections efficiency and productivity helps reduce operations expense costs
Symend’s digital engagement platform combines behavioral science, AI and machine learning to provide a simple, personalized experience that empowers your customers to take desired actions while improving your NPS scores and retention KPIs.
An improved past-due experience restores the customer’s dignity, reduces churn and promotes a positive relationship with your brand.
or Phyllis. And neither is her
Symend’s solution improves the engagement process across consumer and business accounts in a way that legacy systems and processes can’t do. Our personalized approach helps to optimize treatment plans and improve the past-due experience for your customers, reducing churn.
— Payment Solutions Manager
— Collections Strategy Manager