Symend's delinquency management solution enables you to “treat people like people” at scale, creating a whole new expectation for past-due customer engagement
Not all engagement is created equal. Don’t fall into the trap of Zombie Collections — automated, generic interactions that lack the personal touch your customers crave. These mindless approaches often lead to missed opportunities and disengaged audiences.
Knowing your customers’ names and account numbers is not enough. Symend delivers true personalization through Conscious Engagement.
Conscious Engagement is Data Science + Behavioral Science + Technology. Symend leverages billions of rows of behavioral data to pre-determine how to best communicate with an audience to drive action and foster positive relationships.
Symend then refines those communications over time to be, and remain, more specifically individualized to each person’s identified or evolving communication preferences.
of customers expect personalization
of customers ignore messages from their providers
Ready to take your delinquency engagement to the next level?