Symend Research

The latest insights on changing billpayer behavior

Understand what’s driving your customers’ changing payment behaviors and explore the science behind more effective collections engagement.

Symend Research

Understand what’s driving your customers’ changing payment behaviors and explore the science behind more effective collections engagement.

Symend Research

Understand what’s driving your customers’ changing payment behaviors and explore the science behind more effective collections engagement.

The report findings

We surveyed billpayers from the US and Canada who are currently behind or have been behind in the last six months. The findings are eye opening:

50%

of billpayers have shifting financial priorities

70%

of billpayers say service provider treatment affects their mental health

86%

of billpayers avoid their service providers

71% say they feel overwhelmed or anxious when they receive messages and notifications from service providers.

Flexible payment options:
69% will prioritize payment when flexible payment options are available.

Perceived negative treatment:
49% will leave their provider if they feel they are treated negatively.