Understand what’s driving your customers’ changing repayment behaviors and explore the science behind more effective collections engagement.
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We surveyed billpayers from the US and Canada who are currently behind or have been behind in the last six months. The findings are eye opening:
71% say they feel overwhelmed or anxious when they receive messages and notifications from service providers.
Flexible payment options:
69% will prioritize payment when flexible payment options are available.
Perceived negative treatment:
49% will leave their provider if they feel they are treated negatively.
