Understand what’s driving your customers’ changing payment behavior and explore the science of more effective collections engagement.
Understand what’s driving your customers’ changing payment behavior and explore the science of more effective collections engagement.
Understand what’s driving your customers’ changing payment behavior and explore the science of more effective collections engagement.
We surveyed billpayers from the US and Canada to find out what they’re experiencing right now and how they expect things to change in the next 12 months.
Digital fatigue:
Mental and physical exhaustion caused by excessive time on digital devices.
Decision fatigue:
A state of cognitive overload that impedes a person’s ability to effectively evaluate and make decisions.
Scarcity mindset:
When perceived or real resource limitations, perhaps on time or money, inhibit a person’s ability to effectively make decisions and prioritize.
