Research Categories

Most past-due billpayers feel overwhelmed by generic outreach. Discover how hyper-personalized payment reminders flip the script—building trust, reducing stress, and motivating repayment action.

Discover 5 actionable debt recovery lessons leaders can’t ignore. Build trust and loyalty through timing, clear communication, flexibility, and personalization.

71% of past-due customers feel overwhelmed by unclear outreach. Learn how empathy and flexible options transform barriers into loyalty and higher recovery rates.

Discover strategies that make debt recovery easier for customers—and more effective for your business. Learn how data science and behavioral insights reduce friction, simplify decisions, and guide customers toward repayment.

Decision fatigue can derail debt repayment. Learn how simplifying choices and using behavioral science can guide customers to take action faster and reduce stress.

Explore effective debt collection strategies rooted in behavioral science and customer engagement. Learn how leveraging cognitive biases, reducing decision fatigue, and guiding customers with empathetic outreach can improve recovery outcomes and customer satisfaction.

Find out how the four Ps—personalization, proactivity, promptness, and people-first—enable hyper-personalized engagement in debt recovery to drive better repayment outcomes, stronger relationships, and greater customer LTV.

Behavioral science reveals how consumers make decisions in today’s complex landscape. See why it’s critical for businesses looking to tailor interactions and drive outcomes.

After the holiday rush, retaining customers becomes the next big challenge. See how businesses can turn seasonal buyers into loyal customers with strategic retention efforts.

Behavioral engagement is key to addressing today’s complex customer challenges. See how it drives better outcomes and optimizes the customer journey.