Research Categories

As customers face inflation and rising interest rates, collections strategies need to evolve. See how empathy improves outcomes for businesses and customers alike.

With one in six U.S. households doubling their utility debt, behavioral science offers strategies to enhance customer engagement and address unpaid bills effectively.

With 20 million U.S. homes behind on utility bills, empathizing with customers is more important than ever. See how providers can support those in need.

Financial uncertainty is impacting customers and businesses alike. See five ways to support customers during a recession while managing risk effectively.

Scarcity creates challenges for decision-making and engagement. See how this principle impacts customer behavior and what businesses can do to mitigate its effects.

Decision fatigue can significantly hinder debt recovery by overwhelming past-due customers and stalling their repayment decisions. By leveraging behavioral insights, businesses can simplify customer decision-making, ensuring clearer, more empathetic communication...

Symend’s post-COVID report uncovers the digital paradox: consumers demand digital solutions but struggle with fatigue. See how this impacts engagement and repayment.

Discover how treating customers with empathy leads to stronger engagement and improved repayment rates. Learn why this approach is vital in today's financial landscape.

82% of customers respond positively to supportive collections outreach. Learn trust-building strategies that improve repayment rates and foster loyalty.