Why we’re different
Symend’s state-of-the-art technology applies proven behavioral science methodologies that deliver effective strategies with ease.
Symend’s Behavioral Engagement Technology™
Your customers expect to engage with you digitally more than ever before. Yet, they are bombarded with countless messages.
As a result, your customers are prioritizing their digital engagements for relevancy and value-add, ignoring the rest.
With Symend’s Behavioral Engagement Technology™, break through the digital noise with a solution that is as sophisticated and effective as it is simple and agile.
Engage with empathy™
Adapt as customers change™
Empower with insight™
Hyper-personalized interactions lead to higher engagement rates
Build a campaign to match your needs and your customers’ needs
Leverage Symend’s ready-to-use Behavioral Engagement Playbooks to build an engagement strategy proven to get results. You can also choose to work with Symend’s Professional Services to develop or adapt playbooks unique to your specific business objectives.
Optimize your campaigns and outreaches
Access Symend’s library of 55+ behavioral science concepts, like empathy or loss aversion, to ensure each outreach in your engagement strategy is fully optimized.
Provide each customer with a hyper-personalized journey
Create a unique customer experience based on their behaviors, which adapts as your customers interact with you.
Leverage granular, audience-based segmentation
Retain next-level personalization via behavioral clustering and segmentation that accelerate results as current and future customers engage with you.
Monitor campaign progress
Consistently receive insights and long-term benchmarking – our reports are based on the impact of engagement not volume of outreaches.
Optimized results through continuous learning
Produce richer insights and better results that compound through every customer interaction.
Powerful AI and Machine Learning
Dynamic, multi-campaign orchestration and powerful artificial intelligence throughout the customer journey.
Advanced reporting and analytics
Transparency into campaign metrics that visualize the impact of engagement on your KPIs, as well as reporting compliance requirements for regulatory bodies.
Scale smarter, faster and more efficiently
Conduct high-volume, high-velocity testing and experimentation to continuously learn, optimize and iterate based on your customers’ changing needs over time.
Scale across your customer lifecycle stages and your company’s product and service lines.
Accelerate onboarding and reduce IT overhead with software that augments your existing technologys and systems with little disruption to current business processes in place.
Behavioral Engagement Playbooks™
Powered by Symend’s Technology, our Behavioral Engagement Playbooks are proven engagement strategies that are modular, scientific solutions optimized to solve specific business problems at various points in the customer journey.
Better decisions, better outcomes: How to reduce the burden of decision-making
Consumers are experiencing constant disruptions. From disruptions to their status quo (the context that influences decisions) to literal disruptions as they are bombarded with notifications and information overload, consumers are struggling. How can you reduce the burden of decision-making? …
Symend infuses over $40M in growth capital to transform customer engagement with behavioral science
Amongst rising exhaustion and financial uncertainty, two-thirds of billpayers are cutting ties with service providers, putting company and customer relationships at risk.
Behavioral science: Why it’s critical to understanding how consumers make decisions today
Simply put, behavioral science is the study of decision-making. While it is not yet broadly known as a critical component of customer engagement and risk management – this is changing rapidly. …