Industry Solutions

Communications service providers

Leverage the science of engagement™ and optimize the way you interact with your customers.

With Symend’s Behavioral Engagement Platform™, break through the digital noise with a solution that is as sophisticated and effective as it is simple and agile.

Symend’s Platform and proven playbooks are designed to help you maintain control of your business.

Benefits of Symend

Leverage insights of tens of millions of customers

Reverse previously untracked collateral damage like customer churn, high inbound and outbound call volumes and unnecessary account suspensions.

Create better customer experiences

All customer touchpoints – even tough conversations – are opportunities to build stronger relationships.

Achieve your goals faster with fewer outreaches

Send relevant and hyper-personalized messaging to your customers – at the right time using the digital channels they prefer.

Adapt and evolve seamlessly

Show your customers you understand by matching the pace of their changing needs, preferences and behaviors.

Take full control of your brand

Access playbooks grounded in proven consumer treatments that are configurable and continuously optimized to solve for your critical KPIs like improving cure rates and payment received.

70
%

lower post-treatment
voluntary churn

5
%

improvement
in cure rate

8
%

less time to
exit delinquency

85
%

Reduced inbound agent interactions

220
%

Increased digital interactions

25
%

Click-to-open rate

Client case study

Symend’s Behavioral Engagement Platform™ doubled TELUS’s click-to-open rate, reduced inbound agent interactions by 85% and increased digital interactions by 220% during COVID-19.

Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.

Kim Vey, Director, Client Operations at TELUS

Featured content

UScellular and Symend

UScellular and Symend Empower Customers to Stay Connected

October 19, 2021 Calgary, Canada – UScellular, the fourth-largest full-service wireless carrier in the United States, and Symend, a leading digital engagement platform that uses behavioral science and data-driven insights …

Read article

Behavioral Engagement Playbooks™

Powered by the Symend Platform, our Behavioral Engagement Playbooks are proven engagement strategies that are modular, scientific solutions optimized to solve specific business problems at various points in the customer journey.

Create a customer experience that exceeds expectations