Industry Solutions

Telecommunications

Over 300 billion emails and six billion texts are sent daily. Breaking through the noise requires a new approach.

Convert Customers
Our scientifically proven tactics increase revenue and recoveries.

Improve engagement
Use Conscious Engagement to reduce churn and foster loyalty.

Seamless onboarding
Our experts deliver rapid onboarding that’s easy for you and your team.

91
%

91% average audience engagement

45
%

45% reduction in operating expenses

Why Symend

Before Symend:

Your customer churn is increasing. Your budgets are decreasing. And you’re being asked to deliver revenue goals more efficiently.  

After Symend:

Your team is strengthened by data and behavioral science experts. Your customer engagement scores are improving. And most importantly, you’re beating your revenue targets efficiently. A sense of tranquility has set in.

70
%

lower post-treatment
voluntary churn

5
%

improvement
in cure rate

8
%

less time to
exit delinquency

85
%

Reduced inbound agent interactions

220
%

Increased digital interactions

25
%

Click-to-open rate

Client success story

Symend’s Behavioral Engagement Technology™ doubled TELUS’s click-to-open rate, reduced inbound agent interactions by 85% and increased digital interactions by 220% during COVID-19.

Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.

Kim Vey, Director, Client Operations at TELUS

Featured content

UScellular and Symend

UScellular and Symend Empower Customers to Stay Connected

October 19, 2021 Calgary, Canada – UScellular, the fourth-largest full-service wireless carrier in the United States, and Symend, a leading Behavioral Engagement Technology™ that uses behavioral science and data-driven insights …

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Create a customer experience that exceeds expectations