Research Categories

Symend’s 2023 research reveals the latest trends in billpayer behavior, offering insights into how service providers can adapt to meet evolving consumer needs.

Experimentation is key to better customer engagement. See how testing strategies can boost satisfaction, loyalty, and conversion rates while optimizing communication.

Decision fatigue can significantly hinder debt recovery by overwhelming past-due customers and stalling their repayment decisions. By leveraging behavioral insights, businesses can simplify customer decision-making, ensuring clearer, more empathetic communication...

Symend’s post-COVID report highlights how customers are navigating competing priorities. See how evolving behaviors impact engagement and repayment strategies.

Symend’s post-COVID report uncovers the digital paradox: consumers demand digital solutions but struggle with fatigue. See how this impacts engagement and repayment.