Research Categories

Call centers are adapting to meet the needs of today’s connected customers. See how AI and digital outreach are transforming customer support strategies.

Managed service providers offer external expertise that helps businesses streamline operations and support employees. See how MSPs can add value to your organization.

AI is revolutionizing debt collections by boosting efficiency and improving customer engagement. See how companies are leveraging AI to navigate uncertain times.

Symend’s latest research explores the evolving role of service providers in 2023, as customers reprioritize services, reduce engagement, and navigate financial pressures.

Customer engagement relies on more than marketing—your risk department plays a vital role in delivering seamless experiences. See why integration is essential.

May is Mental Health Awareness Month—a time to reflect on how service providers can better support customers facing hidden challenges. See how to make a difference.

Digitalizing bill payments offers businesses and customers greater convenience and satisfaction. See the top five benefits driving this transformation.

Symend’s 2022 consumer report reveals how billpayer exhaustion and uncertainty are driving disengagement. See what’s causing the trend and how businesses can respond.

Experimentation is key to better customer engagement. See how testing strategies can boost satisfaction, loyalty, and conversion rates while optimizing communication.

Buy now pay later providers face rising expectations for customer-centric support. See how prioritizing financial wellness builds trust and drives better outcomes.