Your guide to unlocking Conscious Engagement
Better understand the science behind changing consumer behavior and prepare for the future of customer engagement.
Advanced strategies for more effective debt recovery II
October 17, 2024 Debt Collection StrategiesHow to counteract mental shortcuts to drive better outcomes in delinquency management In debt recovery, heuristics and cognitive biases can…
Read article
How to reduce the burden of decision-making in debt repayment
October 10, 2024 Debt Collection Strategies | Understanding DebtGuiding customers to better repayment decisions leads to better cure rates In this blog, we discuss the context for leveraging…
Read article
Advanced strategies for more effective debt collection I
October 8, 2024 Debt Collection StrategiesHow to leverage mental shortcuts and cognitive biases in delinquency management Debt collection is traditionally seen as a purely transactional…
Read article
Why your past-due customers aren’t paying
October 8, 2024 Understanding DebtUpdated on October 25, 2024 Understanding the intention-action gap in debt delinquency Past-due customers often don’t pay their bills…
Read article
A beginner’s guide to cross-channel engagement
June 11, 2024 Industry Insights | Our Solution50% of customers ignore messages that aren’t relevant to them. This guide outlines how to connect with them when and…
Read article
The call center evolution: Balancing human connection with digital innovation
June 3, 2024 Industry Insights | Our SolutionThe role of your call center is changing. Here’s what the future holds for call centers and how businesses can…
Read article
Consumer debt is on the rise: What businesses need to know
May 30, 2024 Industry Insights | Our SolutionConsumer debt is on the rise. Businesses must adapt their strategies to manage potential risks and maintain customer relationships.
Read article
How managed service providers support your operations and your employees
May 28, 2024 Industry Insights | Our SolutionBalancing AI with HI is integral to creating a human-centered approach to customer engagement
Read article
Conscious Engagement: The human-centered AI approach of Symend
May 13, 2024 Industry Insights | Our SolutionBalancing AI with HI is integral to creating a human-centered approach to customer engagement
Read article
