HOW IT WORKS

Blending AI & Behavioral Science 

to Generate Personalized & Dynamic Debt Collection Journeys

10x ROI

Unlock improved recovery rates & achieve cost savings in weeks not months

Low IT lift

Professional services with collections and Behavioral Science expertise

Rapid Iteration

AI accelerates iteration for unprecedented levels of optimization

Higher LTVs

Empower your customers to strengthen trust and loyalty

How Symend Has Recovered Over $50B in Payments with Deeply Personalized Engagement

DELINQUENCY ARCHETYPES

STEP 4

ENGAGEMENT JOURNEYS

STEP 5

OPTIMIZATION & REPORTING

STEP 1 INGEST & NORMALIZE DATA

Your Data Unlocks
Limitless Personalization & Segmentation

Symend can ingest from any source, from a simple flat file to integrated real-time APIs — normalizing your data to fuel predictive signals & AI.

Enterprise-Level Compliance, with Built-in Safeguards to Respect Consumer Protections Guidelines

STEP 2 SCORE CUSTOMERS

Symend’s Behavioral Science-Informed Scores Predict Activity & Dynamically Adjust

Symend Scores use AI to quantify a customer’s likelihood to repay, relapse, or respond — tracking +100 real-time behavioral and engagement signals to dynamically adjust & maximize results.

STEP 3 DELINQUENCY ARCHETYPE SEGMENTATION

Symend’s Delinquency Archetypes Guide Tone, Timing & Channels

Symend assigns behavioral science-based psychological archetypes for optimal segmentation, ensuring the right message is sent the right way, at the right time — drastically improving engagement rates and customer experience.

GET STARTED WITH A FREE ROI REPORT

STEP 4 GENERATE ENGAGEMENT JOURNEYS

Generate Personalized Journeys at Scale with Precision & Ease

Symend generates hyper-personalized engagement with embedded behavioral science tactics proven to work best with your customer’s profile — dynamically optimizing based on real-time signals to maximize results.

Unlock Personalization at Scale with AI

Generate hundreds of engagements in minutes matching specific customer segments, tactics, and business objectives.

STEP 5 CONTINUOUS OPTIMIZATION & REPORTING

Every Step of the Process Loops Back Data for Continuous Optimization

Symend integrates real-time learnings into every stage of active journeys, delivering compounding performance over time.

GET STARTED WITH A FREE ROI REPORT

Symend Dynamically Optimizes at 4 Levels for Unmatched Sophistication & ROI

Score &
Segment Based on Predicted Behavior

Real-Time 
Re-Scoring & 
Re-Segmentation

Optimize
Engagement at
the Message Level

Iterate & Converge
at the Journey
Level

Symend’s Unique Combination of AI & Behavioral Science Delivers Unmatched Results

+8%

Increase in Recovery Rates

-50%

Reduction in OpEx Costs

10x

Proven ROI With Symend

Ready to get started?

Get Your Custom ROI Report Today

Symend is proven to deliver over 10x ROI. Get your custom report on how we can improve cure rates, LTV & reduce OpEx costs for your unique business today.

GET YOUR FREE CUSTOM REPORT

Blending AI & Behavioral Science