Today, we’re proud to announce our boldest initiative yet: expanding debt recovery to the final frontier.

Yes—space.

Partnering with Milky Way Telecommunications

In this cosmic endeavor, we've teamed up with Milky Way Telecommunications, the leading telco provider on Mars. Known for their stellar service, they've faced challenges with overdue accounts spanning light years. Together, we're bringing Symend's groundbreaking AI and behavioral science-based outreach to the stars. Because let’s face it—even Martians miss payments.

Echo: hyper-personalized Martian engagement

You may know Echo as our lovable, slightly zombified dog mascot—a nod to the world of zombie debt collections. But now, he's gone interstellar. Equipped with advanced linguistic capabilities, Echo now communicates in extraterrestrial languages, including Martian. Echo helps tailor every outreach message to resonate, build trust, and spark action. Because when customers feel understood, they’re more likely to respond—on Earth or anywhere else in the universe.  

Behavioral science across the universe

Our approach remains rooted in behavioral science. By understanding the motivations and behaviors of diverse species, we're crafting hyper-personalized collections outreach strategies that resonate across galaxies. Just like on Earth, we assess capacity (a customer’s ability to resolve a debt) and readiness (their willingness to engage) to segment Martian customers into actionable delinquency archetypes.

This allows us to use science to meet each customer where they are, tailor messaging that resonates, and guide them toward resolution. After all, whether human or alien, customers appreciate communication that is clear, respectful, and adapted to their circumstances.

A light-hearted leap into the future

While this intergalactic expansion is a playful nod to our innovative spirit, it underscores Symend's dedication to pushing boundaries in debt recovery. We're continually seeking new frontiers to apply our intelligent collections strategies to support clients and their customers—wherever they may be.

Happy April Fools' from all of us at Symend—and Echo!

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