Behavioral science: Why it’s critical to understanding how consumers make decisions today 

November 7, 2022

Simply put, behavioral science is the study of decision-making. While it is not yet broadly known…

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Symend report shows financial uncertainty is putting company-customer relationships at risk

October 20, 2022

Amongst rising exhaustion and financial uncertainty, two-thirds of billpayers are cutting ties with service providers, putting…

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Billpayers are exhausted and uncertain – and they’re taking action 

October 20, 2022

Billpayers are actively disengaging from the providers they use. They’re regularly ignoring service provider messages, unsubscribing…

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Five ways to help customers during a recession and manage risk 

October 20, 2022

We surveyed billpayers across North America to discover what they’re experiencing now, what they expect in…

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How scarcity can inhibit decision-making and customer engagement

June 28, 2022

As inflation increases and forecasts suggest an impending recession, your customers may develop a scarcity mindset….

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Why you need experimentation to continuously improve customer engagement

May 6, 2022

Customer satisfaction and loyalty are dependent on your ability to continuously improve the way you interact…

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Decision fatigue

Decision fatigue: What it is and why it’s impacting customer engagement

March 15, 2022

Consumers are making countless decisions every day. Learn how you can stand out.

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Empathy Symend

Empathy: What’s missing from your customer engagement strategy 

February 8, 2022

By showing you care, your interactions will improve. Find out how to unlock the power of…

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Buy Now Pay Later providers

Why Buy Now Pay Later providers need to prioritize customer financial wellness

January 20, 2022

Buy now pay later customers expect a positive experience at all stages – including when they fall…

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