Gmail and Yahoo email send requirements

Preparing for Gmail and Yahoo’s new email requirements: What you need to know

January 17, 2024

What you need to know about Gmail and Yahoo’s sender requirements.

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billpayer behavior trends

The evolving role of service providers in 2023: New research 

October 17, 2023

How can service providers identify customers that may need support, what happens if that support is…

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billpayer behavior trends

2023 Trends in Billpayer Behavior

October 3, 2023

Every year, Symend conducts consumer research to understand billpayer behavior and how service providers can better…

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consumer behavior engagement

Why behavioral engagement is essential for customer journey optimization

September 27, 2023

Optimizing the customer journey is the key to creating a repeatable, positive experience that customers, and…

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Powering up customer engagement: The era of hyper-personalization in energy

August 16, 2023

Snohomish PUD, highlights the importance of shifting from a uniform approach to one rooted in hyper-personalization…

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Understanding consumer minds: What Oreos and your customer engagement strategy have in common

June 20, 2023

What lessons can you learn from the iconic Oreo cookie and how it’s priced, packaged and…

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Why your risk department is integral to your customer engagement strategy 

June 7, 2023

If you haven’t yet considered your risk department as a key stakeholder in this journey –…

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How service providers can better support their customers

May 30, 2023

May is mental health awareness month. Observed in the US since 1949 – this month represents…

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dark blue background with white text of the blog title and a white line icon of a mobile phone with waves to the right and the left.

The 5 benefits of digitalizing your bill payments

May 26, 2023

As the world becomes increasingly digital, it’s important for businesses to keep up with the latest…

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