A revolutionary approach to debt management and resolution
Discover Delinquency Archetypes, a proprietary persona-based scoring system for understanding a customer’s capacity and readiness to pay. Backed by six years of research across industries, Delinquency Archetypes are proven to more effectively support and cure delinquent customers than traditional risk segments.
The four Delinquency Archetypes
Delinquency Archetypes go beyond traditional risk-based segmentation, offering deep insights into why individuals fall behind on payments and how to best assist them. Our methodology emphasizes personalized, empathetic interactions, fostering healthier relationships between customers and creditors.
This innovative approach aids in informed financial decision-making during stressful times, paves the way for meaningful customer support and engagement, and ultimately leads to better outcomes for everyone involved.
Findings
Delinquency Archetypes significantly reduce cancellations and charge-offs
Compared to industry-leading customer engagement strategies, Delinquency Archetypes achieved a reduction of over 20% in the number of customers whose accounts were canceled and subsequently charged off due to missed bill payments.
additional reduction in cancellations and charge-offs
Understand where consumers are falling behind, how they are prioritizing demands for their wallet share and time, and what service providers can do to better support them. Download today.
