Understand what’s driving your customers’ changing repayment behavior and explore the science of more effective collections engagement.
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We surveyed billpayers from the US and Canada to find out what they’re experiencing right now and how they expect things to change in the next 12 months.
Digital fatigue:
Mental and physical exhaustion caused by excessive time on digital devices.
Decision fatigue:
A state of cognitive overload that impedes a person’s ability to effectively evaluate and make decisions.
Scarcity mindset:
When perceived or real resource limitations, perhaps on time or money, inhibit a person’s ability to effectively make decisions and prioritize.
