Symend’s AI-Driven Behavioral Science Engagement Platform Has Cured +250M Delinquencies
+8%
Increase in Recovery Rates
-50%
Reduction in OpEx Costs
10x
Proven ROI With Symend
“Symend became a critical service for TELUS overnight.
As call volumes skyrocketed and customer uncertainty continued to rise — having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers.”
Traditional collections strategies are costly, and perform poorly with increasingly overwhelmed consumers.
BEFORE SYMEND
Symend uses Behavioral Science to predict your customers’ behavior & generates AI-optimized engagement.
AFTER SYMEND
Symend produces AI-optimized engagement flows which are constantly adjusting to behavioral signals from your customers.
Professional services with collections and Behavioral Science expertise
See results in weeks not months
Spend $1 with Symend and get $10 back in value
Maintaining disparate traditional collections systems is overwhelming & ineffective.
Symend’s single interconnected system is simple, easy to implement & constantly optimizing.
Simply send us your data — we’ll ingest from any source, and unify your data for consistent analytics, engagement & reporting.
We generate scores which drive segmentation based on likelihood to repay, relapse, or respond.
We segment & assign psychological archetypes, informed by behavioral science, which guide tone, timing, & channels.
We deploy personalized & dynamic engagement journeys which integrate behavioral science tactics.
Real-time engagement data drives AI insights which continuously refine segmentation & journeys, iterating over time to drive incremental value.
Our process accelerates collections learning and outcomes, backed by our expert team's white-glove service and behavioral science strategies.
-85%
Reduction in Agent Interactions
-50%
Reduction in OpEx Costs
10x
Proven ROI With Symend
Symend is proven to deliver over 10x ROI. Get your custom report on how we can improve cure rates, LTV & reduce OpEx costs for your unique business today.
“Effective debt recovery starts with understanding the customer—driving engagement and results.
I’ve seen customer responses to how we used to do things, and I see better results with a more strategic, customer-centric approach. I honestly believe all companies need to make this shift.”
Driving empathetic engagement & recovery with behavior-driven AI in an uncertain economy
How to break through the barriers to repayment by reducing friction and connecting with empathy
Why horizontal AI tools like ChatGPT and AWS SageMaker aren’t built for debt recovery
Symend delivers hyper-personalized customer engagement that drives repayment and fosters loyalty
Optimize your collection strategy with Symend’s groundbreaking blend of AI and behavioral science. Our debt recovery software adapts to your customers, delivering targeted communications that drive action. Effortlessly achieve higher recovery rates while enhancing customer satisfaction and loyalty. Cut delinquent accounts, not ties.
Our in-depth understanding of customer behaviors and motivations informs effective digital collections strategies, providing personalized journeys that empower your past-due customers to take control of their financial situation. With Symend, you can treat people like people—and increase profits.
We combine AI with behavioral science techniques to design targeted communication journeys that persuade customers to act on past-due balances. 90% of customers engage with Symend’s personalized messaging within the first week.
Our digital debt collection software reduces the need for expensive outbound calls with automated communications—even as delinquencies increase. That way, your team can focus where they’re needed most.
Keep past-due customers engaged and paying with Symend's hyper-personalized digital engagement strategies. Lower credit loss, improve risk models, and unlock new lending and sales opportunities—all while freeing up capital.
With Symend’s proprietary Delinquency Archetypes and Behavioral Engagement Playbooks™, you can engage past-due customers on a human level—boosting your recovery rates and retaining more loyal customers. Ready to see how it works?
I’ve seen customer responses to how we used to do things, and I see better results with a more strategic, customer-centric approach. I honestly believe all companies need to make this shift.”
Ready to leverage the delinquency management strategies of the future with Symend Cure? Contact us to see how our digital, science-driven solution can take your debt recovery strategy to the next level.
