Maximize debt recovery, minimize churn

Revolutionize your debt collection strategy with AI and behavioral science. Our platform adapts to your customers, delivering targeted communications that drive action. Achieve higher recovery rates while enhancing customer satisfaction and loyalty.

Modernize your collections for action, efficiency, and growth

Understanding customer behaviors and motivations enables more effective collections strategies and personalized journeys that empower past-due customers to take control of their financial situation. With Symend, you can treat people like people and increase profits.

Improve collections with messages that catalyze action

We employ behavioral science techniques to craft targeted communications journeys that prompt customers to take action on past-due balances.

Reduce OpEx without compromising results

Our digital-first approach cuts costly outbound calls, letting you focus human resources where they’re most effective. By automating communications, we help scale collections efficiently—even as delinquency rates rise.

Maximize revenue beyond recovery

Transform your approach to past-due customers with individualized options that keep customers engaged and paying. By lowering expected credit loss and enhancing risk models, we help you free up capital, expand lending capacity, and unlock new sales opportunities.

Drive more repayments by leveraging human behavior, psychology, and motivations.

$34B+

More than $34B collected for clients.

91
%

Up to 91% audience engagement for faster recovery and reduced roll rates

45
%

Up to 45% OpEx reduction by minimizing outbound calling

6
x

Up to 6X conversion for faster average time to resolve delinquencies

Conscious Engagement combines science, technology and human expertise to unlock customer actions

Data science

Symend leverages billions of rows of behavioral data to pre-determine how to best communicate with an audience in order to drive action and foster positive relationships.

100M+ High Value Conversations | 5B+ Behavioral Science-based Attribute
Archetype

Behavioral science

Symend’s behavioral science-based archetypes are the foundation for ensuring messages use the right tone, behavioral tactic and psychological motivator to drive engagement and action.

Technology

Utilizing multi-channel engagement, the Symend platform learns through interaction and matches contacts to “next best actions” to get increasingly better and smarter over time.

Artificial Intelligence + Human Intelligence

Today’s brands win by putting the customer first

Telus

Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers”

Kim Vey, Director
Client Operations, TELUS
220
%

Increased digital interactions

85
%

Reduced inbound agent interactions

Learn the latest from Symend

A revolutionary approach to debt management and resolution

Our latest study shows behavioral personas are proven to more effectively support and cure delinquent customers than traditional risk segments, resulting in an additional 20% reduction in cancellations and charge-offs.

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Advanced strategies for more effective debt collection I

How to leverage mental shortcuts and cognitive biases in delinquency management Debt collection is traditionally seen as a purely transactional process. However, this approach overlooks a significant opportunity. Once you …

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Why your past-due customers aren't paying

Updated on October 25, 2024   Understanding the intention-action gap in debt delinquency Past-due customers often don’t pay their bills due to the intention-action gap in delinquency. This describes the …

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Behavioral Science

Symend moves beyond simple demographic and transactional segmentation. Symend’s Delinquency Archetypes consider psychology and human behavior as the starting point for real engagement that motivates actions.

Data Science

Symend eliminates the need for A/B testing. Through data, we know how to best engage with individuals before the first communication is sent. No A/B testing means we can optimize for 100% of your audience.

Technology

Symend uses “Rapid Optimization” and look-a-like modeling to constantly evaluate, test, and learn contact preferences to match individuals with the right message and engagement channel for the specific moment.

Boost collections results today

Learn about leveraging behavioral science in collections from one of our experts.

Contact Us

Symend would love to help you determine if we can help you meet your goals.