Reduce Churn Risk,
Generate Revenue

SymendPrevent is a bill payment protection solution that offers your cured customers access to coverage for up to 6 months in case of job loss, critical illness, disability, or death. After a customer cures through Symend's delinquency engagement, they receive a personalized enrollment offer at the moment when financial awareness is highest, maximizing uptake rates.

SymendPrevent generates revenue through a commercial partnership model. Your organization earns a share of premium revenue, and when covered customers experience income disruption due to a qualifying event — such as job loss, illness, or disability — claim payouts cover their bills. SymendPrevent also reduces involuntary churn — keeping covered customers connected and paying instead of losing them to disconnection — and reduces voluntary churn by giving customers a valuable benefit that doesn't transfer if they switch providers. Financial benefit scales with your customer volume — we build a custom business case for every client to reflect your specific population and opportunity.

SymendPrevent directly reduces involuntary churn. When a covered customer experiences a qualifying event — job loss, illness, disability — claim payouts keep their bills current, preventing disconnection and retaining accounts that would otherwise be lost. It also reduces voluntary churn: because Bill Payment Protection is tied to the customer's account with your organization, it doesn't transfer if they switch providers, creating an additional cost of switching.

SymendPrevent offers protection for four key life events: Job Loss (involuntary unemployment), Critical Illness (serious medical conditions), Disability (inability to work due to injury or illness), and Life Coverage (protection for beneficiaries). Coverage can pay customer bills for up to 6 months, providing peace of mind during unexpected income disruption. Coverage options are flexible and can be configured to align with your specific business model and customer needs.

SymendPrevent is designed as a low-lift add-on to SymendCure. Symend handles outreach, enrollment, claims processing, and customer support end-to-end — with minimal impact on your IT or operations teams.

Behavioral science shows that customers who just cured from delinquency are 5x more receptive to protection offers. SymendPrevent leverages this heightened sensitivity to financial risk by offering coverage post-cure—at the exact moment when customers have experienced financial stress and are most aware of the need for protection. Our Delinquency Archetype segmentation ensures personalized offers through optimal channels.

SymendPrevent is specifically designed for Telecommunications (high-volume postpaid accounts with regular delinquency cycles), Utilities (customers vulnerable to seasonal income fluctuations), and Financial Services (loan and credit customers seeking income protection). The solution is fully configurable to support your specific business goals.

Bill Payment Protection is backed by established, globally regulated underwriting partners with deep experience in payment protection and income coverage. Partners are selected based on market and regulatory requirements to ensure compliance in every region we operate.

No. As part of the program, dedicated customer support channels are set up — including phone, email, and messaging — specifically for Bill Payment Protection customer support and claims submission. Customers are directed to these channels throughout the entire experience, from enrollment through to claims. This means your call centers and support teams are not impacted — all customer support and claims adjudication are handled outside of your operations.

Yes. Post-cure customers have demonstrated strong receptivity to the offer, but the program can also be extended to broader customer segments through cross-sell campaigns — expanding reach and revenue potential.

We work with your team to define the target customer population, configure the enrollment journey, and begin outreach — with minimal demands on your IT or operations teams.