Engage Through Change: Emergency Broadband Benefit
Wednesday, May 26 at 10:00 PT | 1:00pm ET
The Emergency Broadband Benefit (EBB) is an FCC program that will help households struggling to afford internet service during the pandemic.
During this webinar you’ll receive an overview of the Emergency Broadband Benefit program from the FCC. Symend and UScellular™ will then discuss how to:
✓ Discover unique ways to generate awareness of new funding programs
✓ Accelerate your ability to identify and engage qualified customers
✓ Maximize program uptake by empowering customers to act
✓ Drive brand loyalty by maintaining customer service quality through change
Consumer Affairs & Outreach Specialist at the Federal Communications Commission (FCC)
Diana researches communications issues affecting consumers such as digital literacy, broadband adoption, mHealth, Text-to-911, cramming, bill shock, robocalls, emergency communications, mobile phone protection and disability rights. Diana reviews and develops outreach materials for assigned constituencies including seniors, Asian Americans and Pacific Islanders (AAPI), low-income residents and Native Americans. She also supports national outreach campaigns such as Lifeline Awareness Week.
Diana has also arranged webinars, meetings, conference calls, exhibits and other partnership opportunities to facilitate new relationships with multiple stakeholders and public/private initiatives including the Department of Education, the National Association of Area Agencies on Aging and EveryoneOn.
Panel of experts
MODERATOR: HANIF JOSHAGHANI
CEO at Symend
Hanif is focused on growing Symend, an endeavor he ardently believes in since it represents an intersection between disruption, value creation and social good. Hanif’s background includes 15 years of senior roles in capital markets, energy finance, business development and entrepreneurship in a broad range of industries including investment banking, energy and technology. He has raised $150M across the four companies he has founded with several exits to date. Hanif is also committed to helping other entrepreneurs through mentorship and is an active angel investor in several technology companies.
Sr. Director Financial Services at UScellular™
John has been with UScellular™ for 15 years. Prior to joining UScellular he worked at Lightbridge, Sprint and Nynex Mobile (now part of Verizon) along his long journey of growth and excitement in the wireless industry. He has mostly been a strategic and operations focused contributor, leading teams in Real Estate, Commissions, Facilities, Customer Service, Risk, Marketing and Sales.
John is currently responsible for the Financial and Real Estate Services organization at UScellular, a company with five million subscribers and almost four billion in annual revenues. In Financial Services, he leads the risk management function setting policy and selecting tools to optimize results for the underwriting, fraud and collections functions. He is currently helping lead the company’s return to the office planning as we near (hopefully) the end of the COVID-19 pandemic.
TRUDI CHALMERS, PhD
Director, Behavioral Science at Symend
Trudi is a Behavioral Neuroscientist with over a decade of experience specializing in research related to customer engagement, product design and data analysis. Prior to joining Symend, Trudi was a Behavioral Neuroscientist at ATB Financial leveraging the science of neuroeconomics to enhance the client experience and applying the psychology of motivation to increase workplace performance.
At Symend, Trudi is part of the team working to leverage behavioral science insights to nudge customers and transform the way enterprises engage, empower and retain past due customers. Trudi received her PhD in Neuroscience from the University of Calgary and serves as a Professor of Human Neuropsychology at her alma mater.
Adapt as customers change
Many leading enterprises are unable to maintain customer service quality through unexpected events. With Symend, you can provide a personalized, digital-first experience that empowers customers to digitally interact with your brand while resolving past due bills, faster.