How it works

End Zombie Engagement

Symend’s Conscious Engagement solution enables you to “treat people like people” at scale, creating a whole new expectation for customer engagement

Not all engagement is created equal. Don’t fall into the trap of Zombie Engagement — automated, generic interactions that lack the personal touch your customers crave. These mindless approaches often lead to missed opportunities and disengaged audiences. 

Zombie engagement examples

Engage like a human, not a zombie

Knowing your customers’ names and account numbers is not enough. Symend delivers true personalization through Conscious Engagement.

Conscious Engagement is Data Science + Behavioral Science + Technology. Symend leverages billions of rows of behavioral data to pre-determine how to best communicate with an audience to drive action and foster positive relationships.

Symend then refines those communications over time to be, and remain, more specifically individualized to each person’s identified or evolving communication preferences.

71
%

of customers expect personalization

50
%

of customers ignore messages from their providers

Conscious Engagement with Symend’s managed service

The Conscious Engagement benefit

  • Personalizes communication over time
  • Evolves through interactions
  • Adapts to identified or evolving communication preferences
  • Aligns individuals with the next best step based on behavior and psychological motivators
  • Tailored to individualized preferences
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Here are the real advantages to treating people like individuals:

More
revenue

Cross sell, upsell, mitigated churn

Up to

91
%

audience
engagement

Faster, higher engagement rates

6
x

the action

Faster, higher conversion rates

45
%

OpEx reduction

Pre-emptive inbound call deflection

Increased loyalty, reputation & referral

Contact us

Symend would love to help you determine if we can help you meet your goals.

+1.855.579.6363

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