Industry Solutions

Financial services

Breakthrough the digital noise and stand out to your customers using the science of engagement™.

With Symend’s Behavioral Engagement Platform™, break through the digital noise with a solution that is as sophisticated and effective as it is simple and agile.

Symend’s Platform and proven playbooks are designed to help you maintain control of your business.

Benefits of Symend

Leverage insights of tens of millions of customers

Improve time-to-cure with fewer outreaches to reduce inbound calling, outbound calling and roll rates.

Exceed industry standard open and click-through rates

Improve open rates up to 3 times and click-through rates up to 4 times the industry standard for financial services through fewer and more effective outreaches.

Create better customer experiences

All customer touchpoints – even tough conversations – are opportunities to build stronger relationships.

Achieve your goals faster with fewer outreaches

Send relevant and hyper-personalized messaging to your customers – at the right time using the digital channels they prefer.

Adapt and evolve seamlessly

Show your customers you understand by matching the pace of their changing needs, preferences and behaviors.

Take full control of your brand

Access playbooks grounded in proven consumer treatments that are configurable and continuously optimized to solve for your critical KPIs like increasing offer uptakes.

2 – 3
%

reduction in roll rates to +90-day delinquencies

140
%

higher click-through rate vs. industry benchmark

6
%

improvement in cure rate for alternative lenders

Why work with us

With the Symend Platform, we’ve worked with major multinational banks to help bring them closer to their customers, digitally.

Symend is making it easier for customers to interact with us and enhancing their experience. Symend’s Platform is driving massive value to the organization.

a major multinational bank

Featured content

Buy Now Pay Later providers

Providers need to prioritize customer financial wellness

Buy now pay later customers expect a positive experience at all stages – including when they fall behind on their bills. Prioritizing your customers’ financial wellness means understanding when you are …

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Behavioral Engagement Playbooks™

Powered by the Symend Platform, our Behavioral Engagement Playbooks are proven engagement strategies that are modular, scientific solutions optimized to solve specific business problems at various points in the customer journey.

Create a customer experience that exceeds expectations