Your guide to unlocking Conscious Engagement
Better understand the science behind changing consumer behavior and prepare for the future of customer engagement.
Advanced strategies for more effective debt collection
October 8, 2024 Debt Collection StrategiesHow to leverage mental shortcuts and cognitive biases in delinquency management Debt collection is traditionally seen as a purely transactional…
Read articleUnderstanding the intention-action gap in delinquency
October 8, 2024 Understanding DebtHow mental shortcuts in customer behavior hinder payment collection The intention-action-gap in delinquency describes the situation when a customer intends…
Read articleA beginner’s guide to cross-channel engagement
June 11, 2024 Industry Insights | Our Solution50% of customers ignore messages that aren’t relevant to them. This guide outlines how to connect with them when and…
Read articleThe call center evolution: Balancing human connection with digital innovation
June 3, 2024 Industry Insights | Our SolutionThe role of your call center is changing. Here’s what the future holds for call centers and how businesses can…
Read articleConsumer debt is on the rise: What businesses need to know
May 30, 2024 Industry Insights | Our SolutionConsumer debt is on the rise. Businesses must adapt their strategies to manage potential risks and maintain customer relationships.
Read articleHow managed service providers support your operations and your employees
May 28, 2024 Industry Insights | Our SolutionBalancing AI with HI is integral to creating a human-centered approach to customer engagement
Read articleConscious Engagement: The human-centered AI approach of Symend
May 13, 2024 Industry Insights | Our SolutionBalancing AI with HI is integral to creating a human-centered approach to customer engagement
Read articleWhat are the four “P”s of customer engagement?
April 24, 2024 Industry Insights | Our SolutionMastering the art of customer engagement is a skill that transcends departments.
Read articleBehavioral science: Why it’s critical to understanding how consumers make decisions today
April 8, 2024 Industry Insights | Our SolutionSimply put, behavioral science is the study of decision-making. While it is not yet broadly known as a critical component…
Read article