Your guide to unlocking Conscious Engagement
Better understand the science behind changing consumer behavior and prepare for the future of customer engagement.
HI + AI: The key to better debt recovery outcomes
January 13, 2025 Debt Collection StrategiesCombine AI’s data processing power with human insight to build trust, inspire accountability, and drive better recovery outcomes. Discover the…
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How to unleash AI’s full potential in delinquency management
January 13, 2025 Debt Collection StrategiesDiscover how combining AI with behavioral science unlocks the true potential of AI delinquency management. See how segmentation and personalized…
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Customers don’t trust AI—what does that mean for collections?
January 13, 2025 Debt Collection StrategiesAI tools hold immense potential for debt recovery, but customer mistrust can undermine their effectiveness. Explore why skepticism about AI…
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The fatal flaw in horizontal AI-driven debt recovery strategies
January 13, 2025 Debt Collection StrategiesHorizontal AI tools can’t build trust or address customer behavior in high-stakes situations like debt recovery. Discover how tailored strategies…
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Is ChatGPT sabotaging your collections strategy?
January 13, 2025 Debt Collection StrategiesIs ChatGPT sabotaging your collections strategy? Learn why horizontal generative AI tools often fall short in debt recovery and discover…
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The hidden costs of DIY segmentation in collections
January 13, 2025 Debt Collection StrategiesDIY segmentation with horizontal AI might seem like a quick fix, but it often creates more problems than it solves….
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82% of customers trust this collections approach—are you using it?
January 9, 2025 Debt Collection StrategiesKey takeaways: Supportive collections outreach boosts recovery rates and customer loyalty. 82% of customers prefer positive reminders over harsh tactics. …
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Advanced strategies for more effective debt recovery II
October 17, 2024 Debt Collection StrategiesHow to counteract mental shortcuts to drive better outcomes in delinquency management In debt recovery, heuristics and cognitive biases can…
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How to reduce the burden of decision-making in debt repayment
October 10, 2024 Debt Collection Strategies | Understanding DebtGuiding customers to better repayment decisions leads to better cure rates In this blog, we discuss the context for leveraging…
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