Reach. Engage. Treat. Retain.
We believe that early and personalized engagement with at-risk customers leads to higher collections productivity and account retention, at a lower cost to your business. Symend combines workflow and campaign automation with proven approaches in behavioural science to transform your recovery strategy.
Aggregated data insight from each customer interaction informs the continuous optimization of your outreach strategy. This dynamic approach results in higher conversion rates, improved efficiency and lower transactional costs per recovery.
Protect Your Brand
Traditional collections tactics result in a negative experience for you and your customer. We believe that the recovery process is an opportunity to engage customers and differentiate your brand. Companies who use positive, individualized treatment options see higher customer retention and a higher lifetime value.
Higher Recovery Rates
Many collection systems do not support iterative and personalized engagement strategies. Symend uses advanced customer segmentation techniques to touch your account holders with messages that most deeply resonate with them. Additionally, you will gain deeper insight into where your customers feel the highest friction points in your existing recovery process.
IMPROVE CUSTOMER RETENTION
For every customer lost due to poor recovery interactions, another one is needed to replace them – often at a higher cost. Our solution is designed to productively engage each customer so they are nudged towards an individualized treatment path. The result? Improved payment behaviour, stronger brand affinity, and long-term customer relationships with reduced rates of future delinquency.